Zen Head Spa Booking Policies
We value your time and appreciate you respecting ours. Appointment times are reserved specifically for each guest. Please review our policies before booking.
Cancellation & Rescheduling Policy
We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice.
Appointments canceled or rescheduled with less than 48 hours’ notice will require a $50 deposit to secure the next appointment.
The $50 deposit will be applied toward the service total at your next appointment.
No-shows or repeated last-minute cancellations or rescheduling may require prepayment before future appointments can be booked.
Thank you for respecting our time and allowing us the opportunity to offer your appointment time to another guest.
No-Show Policy
If you do not arrive for your appointment and do not contact us, it will be considered a no-show.
After a no-show, a $50 deposit or prepayment may be required before another appointment can be booked. Repeated no-shows may result in restrictions on future online booking.
Late Arrival Policy
We recommend arriving 10–15 minutes before your scheduled appointment. This allows enough time to:
Complete any required forms
Change and prepare for your service
Use the restroom if needed
Get settled and ready to begin your service on time
Your scheduled appointment time is the start time of your service, so please plan to arrive early.
If you arrive late, your service may need to be shortened to avoid delaying the next guest. The full service price will still apply.
If you arrive 15 minutes or more after your scheduled appointment time, we may need to reschedule or cancel your appointment, depending on how much time remains and our schedule that day.
If the appointment must be rescheduled due to late arrival, our late cancellation/rescheduling policy may apply.
Thank you for arriving early and helping us provide a relaxing, unrushed experience for you and every guest after you.
Appointment Slot & Waitlist Policy
If you already have an appointment and receive a notification about an earlier opening from our waitlist, please contact us to move your existing appointment.
Please do not book the new opening while keeping your original appointment, as this reserves two appointment times.
If two appointment slots are reserved for the same guest, please contact us as soon as possible so we can release the appointment you no longer need.
Rescheduling Limit
We understand that plans sometimes change. However, repeatedly moving the same appointment prevents other guests from booking that time.
An appointment may be rescheduled up to 3 times, as long as each change follows our 48-hour policy.
After the third reschedule, we may require prepayment before another appointment can be scheduled.
Respecting Your Appointment Time
Your appointment time is reserved especially for you. Last-minute changes and no-shows make it difficult for us to offer that time to another guest.
We appreciate your understanding and cooperation with our booking policies. These policies help Zen Head Spa provide a relaxing, timely experience for every guest.